IT Support

 

Job Title: IT Specialist

Location: Tucson, AZ

Company Summary: Municipality

Position Summary:

Our IT Specialist I provides technical support for internal and external users; supporting and troubleshooting workstations running Windows 7/8/10, Microsoft Office Suite with an emphasis on Outlook and hosted VoIP software (soft phones), Microsoft One Note. This individual will also deploy new workstations using imaging software, install and configure applications, install printers and scanners, and troubleshoot routine hardware and network connectivity issues.

Job Responsibilities:

  • Provide technical support via phone, email and chat
  • Troubleshooting basic hardware and connectivity issues
  • Heavy IT Process Documentation
  • Assist the IT team with technical tasks: imaging PCs, installing applications, troubleshooting hardware

The ideal candidate will possess the following:

  • Experience with tech support with basic windows software and navigation issues
  • Basic computer skills including experience with entering data into a computer application
  • High level of Customer Service and Professionalism
  • Strong ability to work independently and stay busy
  • Must be very well organized
  • Must possess a high attention to detail

This role is 90% end user application troubleshooting and end user desktop support

3-6 month contract position