Building Drainage Customer Service Representative

Job Title:  Building Drainage Customer Service Representative
Job location:  Casa Grande, AZ


Responsible for the efficient and effective handling of customer service activities which include expediting and processing orders and responding to customer complaints, for Building Drainage Products.




  • Answer questions for customers and outside Sales staff on the status of in-house and shipped orders, invoicing discrepancies, availability, lead times, prices, freight costs and literature requests. Prepares Returned Goods Authorizations/Credit Requests.
  • Reviews sales orders and sample requests generated by phone, fax, in-house drawings, materials list, or mail. 
  • Coordinates special pricing or handling instructions by comparing quotations/orders, or communicating with Sales staff/Technical Inside Rep. 
  • Compares materials lists to drawings/orders, and discusses with appropriate personnel as necessary.
  • Processes requests for samples from Building Drainage sales and distributors.  Follows up on shipments of samples, especially when they are for shows.
  • Data entry of all orders, generate and check order acknowledgement; email to customer for review.
  • Follow-up on orders which require special handling, fabrication, or purchased parts, by communicating with the Building Drainage Team.
  • Investigate and document customer claims regarding breakage and price differences and update customer incident database.
  • Attend morning meetings.

    One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

    Comply with Company policies and procedures.